Whether it’s their first enquiry, the day of the shoot or the day they receive their beautiful prints, every interaction with your client shapes their impression of you and your brand.  Here’s a straightforward process to analyse and improve your client experience, step by step. 1. Understand the customer journey Start by listing all the steps your clients take when working with you — their initial enquiry, the booking, your pre-shoot communications, the shoot itself, and product selection and delivery. Any others? Identify the key moments and To View More >>

Should you focus all your marketing energy on finding new customers? Maybe not! Generating extra revenue from the clients you already have can be simple, effective and very satisfying. This excellent article by Ago Cluytens explains a few ways to go about it, and in this post we're going to look at how to apply his ideas to your photography business.  As you're reading, ask yourself, "How can I add value for my clients using these strategies?" It's not about taking, it's about giving more than people expect. 1. Cross-selling "...the To View More >>

This is the first of four posts sharing Megan DiPiero’s advice about how to build a stronger brand and brand message— to add purpose to your marketing, draw attention to your service, and ultimately increase sales. “I could be successful if only I knew how to get more people in the door.” “I could be successful if only I could reach the RIGHT people.” “I could be successful if only I knew the magic marketing formula. I know it’s out there. I just need to find it!” Have you said those words to yourself before? To View More >>

It’s hard to believe how time flies … Before you know it we’ll be gearing up for that crazy fun-filled time we call Christmas. A time for holidays … and family … and at Queensberry, for getting those precious photographs into albums for everyone to share over the holidays! It’s also time to think about getting your sample albums ready for the January shows. Which means that, for your peace of mind, and to allow us time to handcraft your order, it’s time to remind you of our holiday cut-off dates, so you’ll be sure to receive your albums To View More >>

The design space is buzzing as we get ready to announce our first 2016 Workspace updates. After months of debate, covering the walls with design ideas, and then the hard work of turning them into code, and testing, we finally get to share!  Here’s the big picture: An updated retail shopping cart for you. Redesigned image gallery. New and improved website themes. New and improved blogging themes. New client website designs. And finally a new page editor so you can modify the themes without HTML coding. That’s way too much for a single blog post so we’re going to dig To View More >>